As far as being knowledgeable, these guys knew exactly what and how to do, from loading the truck and wrapping items that need it, to unloading and putting items back together and placing them where we wanted them. In fact, I had to ask them to take a break. No loafing or dragging around either, it was really, really hot and they hustled the entire time. I observed the entire process and they took care of our belongings as if it was their own. I can’t say enough good things about Jeff, Michael, and Nathan. I promise I’m not a people pleaser – I truly think they did their best and the guys’ attitudes after a long day and probably an extra move were still very upbeat and nice.I’ll be using them again for sure.Īt any business, it’s all about the people. However, it seemed like it was likely a stressful day because a team hadn’t shown up. I only wish the communication had been better – I had to call 4 times and wasn’t getting calls back when they said they were checking in on time frame. Again, it was a fluke but worth mentioning in case it’s something anyone sees as a pattern (what reviews are for, right?). The only reason this really impacted me was the fact that I didn’t know until 8pm that the sofa wouldn’t fit into my apartment and with the storage unit being closed on Sunday (move was Saturday) I had to keep my truck an extra day with the sofa in it. The only issue I had was (again, one of those flukes) was my move was scheduled for 10am and they didn’t come until 5pm because of issues with a team that didn’t show up. There was one piece of furniture that couldn’t fit into the doorway (not their fault) but they really did try to figure out a way to make it work. I moved in to an apartment complex with many elderly individuals and they actually complimented the movers because they “weren’t clanging around and throwing things everywhere.” The steps they had to climb were steep and awkward turning. I’ve used 2 others in the area previously and this was by far the most superb service.
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